When was the last time you couldn't wait to tell your friend all about your average experience? Customer service can cost you thousands of dollars or it can earn you more market share. Your clients, customers and guests don't remember average. They do remember awful and awesome. Most companies can't afford to employee a full time trainer, the problem, is most companies can't afford NOT to have a trainer. We break down the numbers when it comes to customer service in a fun and enlightening way. Average will cost you!
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So many non-profit organizations are started by passionate people who want to make the world a better place. Non-profits often operate on slim budgets and remain stagnant, or worse, fail. It isn't because of the lack of heart, dedication or passion. It's because of the lack of a strategic plan, goals and a solid team of volunteers. Let's talk about getting the right people in place and keeping them happy. MORE >